Name: SPA - Hot Stone Massage Set - Full Professional ( 16- piece Kit)
Brand: Oz Nails & Beauty Supply
Price: 66.0 AUD
Availability: InStock

SPA - Hot Stone Massage Set - Full Professional ( 16- piece Kit)

$66.00

Tax included. Shipping calculated at checkout.

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SPA HOT STONE MASSAGE SET - Full Professional 16-Piece Kit

Welcome to the ultimate relaxation experience with the Spa Hot Stone Massage Set (Full Set), a professional-grade wellness solution now available at Oz Nails & Beauty Supply. Specially curated for massage therapists, beauty salons, and luxury spa setups, this comprehensive 16-piece set is engineered to deliver deep-tissue relief, melting away muscle tension while enhancing your salon's service menu with a premium thermal therapy treatment.

Features and Benefits:

100% Natural Basalt Volcanic Stones: Crafted from premium natural basalt rock, rich in iron and magnesium, which provides superior heat retention properties to sustain optimal treatment temperatures longer.
16-Piece Multi-Size Collection: An all-in-one comprehensive set featuring 4 Large Stones, 4 Medium Stones, and 8 Small/Toe Stones, perfectly sculpted to comfortably target different body areas (back, thighs, neck, hands, and feet).
Flawlessly Smooth & Non-Porous: Expertly polished to a high-standard, ultra-smooth finish that glides effortlessly across the skin with minimal friction, minimizing massage oil or lotion absorption for a more hygienic practice.
Therapeutic Pain & Stress Relief: The penetrating thermal energy effectively expands blood vessels, improves circulation, targets localized muscle stiffness, and induces deep physical and mental relaxation.
Ergonomically Contoured Shapes: Flat, oval-shaped stones engineered to rest securely on body contours without rolling off, while staying comfortable in the practitioner's palm.
Professional Salon Display Box: Comes neatly housed in an elegant white, sturdy presentation box, ensuring convenient storage, safe transit, and a professional look on your retail shelves.

How to Use:

Heating: Place the basalt stones into a professional hot stone heater or a water bath. Heat the stones until they reach a safe and therapeutic temperature (typically between 47°C to 50°C).
Testing: Always test the temperature of each stone on your inner forearm before placing it on the client to ensure client safety and comfort.
Application: Apply a generous layer of massage oil or lotion onto the client’s skin to allow the stones to glide smoothly.
Placement & Massage: Position the stationary stones along specific pressure points (such as the spine, palms, or between toes). Use the larger stones to perform long, smooth, rhythmic strokes on major muscle groups.
Sanitization: After each treatment, thoroughly wash all stones with warm, soapy water, spray with a professional disinfectant, wipe completely dry, and store in the presentation box.

FAQs:

How many stones are included in this full set? This professional set includes 16 pieces in total (4 Large, 4 Medium, and 8 Small stones).
What type of stone is used in this kit? The set is made of 100% natural, high-density black basalt volcanic stone, renowned for its exceptional heat retention properties.
Can I heat these stones in a microwave? No, it is highly recommended to heat them using a professional water-based hot stone heater or water bath to ensure uniform, controlled heating and prevent cracking.
Are these stones suitable for home use? While designed to meet professional spa standards, they can be safely used at home provided you follow proper heating guidelines and safety instructions.
What are the small stones used for? The 8 smaller stones are perfectly sized for targeted placement between the toes, in the palms of the hands, or along delicate facial contours.
How do I clean and sanitize the stones between clients? Wash them thoroughly with a mild anti-bacterial soap and warm water, rinse completely, apply an approved salon-grade disinfectant, and dry thoroughly.
Do the stones absorb massage oil? No, these natural basalt stones are finely polished to a smooth, non-porous finish, which stops them from soaking up oils or lotions.
Can I use these stones for cold therapy as well? Yes, basalt stones are highly versatile and can also be chilled in a refrigerator for cold-stone therapy treatments to reduce inflammation.
Does the set include a heating unit? No, this item is the Full 16-Piece Stone Set with a Presentation Box only. Professional heaters can be purchased separately at Oz Nails & Beauty Supply.
Where can I purchase authentic spa supplies like this in Australia? This professional 16-piece Hot Stone Massage Set is readily available for fast shipping across Australia directly from Oz Nails & Beauty Supply.

Elevate your therapeutic salon treatments with the Spa Hot Stone Massage Full Set, trusted by wellness professionals to safely provide an unparalleled, deeply relaxing client experience, now available at Oz Nails & Beauty Supply.

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.