Shipping & Delivery
SHIPPING WITHIN AUSTRALIA ONLY
Due to the high volume of orders and us short on staff, please allow us at least 3 business days handling time for us to accurately process your order. We hope for your understanding during this busy period.
All orders will be sent using Australia Post unless they're a "Dangerous Goods" product and will be shipped through TNT.
Please take note that all orders will have a handling time of 1-2 business days. Once order is processed on our end, you will then receive an email to update you on your order as well as a tracking number.
We deliver to PO Boxes and Parcel Lockers. For Parcel Lockers, please include the street address of the Parcel Locker location. (excluding dangerous goods)
Shipping Costs and Delivery Times
| Order Value |
Standard Shipping *(2-8 business days) |
Express Shipping *(1-3 business days) |
| Less than $150 | $10 | $15 |
| $150 to $300 | Free | $15 |
| $300 and more | Free |
Free |
| TNT (Dangerous Goods*) | + $50 |
| Heavy or Oversized Goods Standard Shipping* | + $15 |
| Heavy or Oversized Goods Express Shipping* | + $25 |
*All Heavy or Oversized Goods will have an additional Shipping Cost on top of original Shipping Cost due to its size and weight. If the heavy or oversized item is purchased individually then only the heavy or oversized cost will be charged without any additional charges. Heavy or Oversized products are 1 Gallon in weight and above courier oversize sizing chart.
*rural/remote areas may take longer
*"Dangerous Goods" refers to products such as Acetone, Alcohol, etc that contains chemicals considered as dangerous when in large quantity.
*Shipping by TNT. Some products on our website will only be shipped through TNT due to the products size, weight or type. These items will be shipped separately from the rest of your order and will incur a separate charge on top of the normal shipping cost. (For example you have 1 dangerous good item and 1 normal item in your cart. The shipping will show $60 meaning $50 for the dangerous good shipment and $10 for standard shipment.) For further information please continue reading below or contact us on enquiry@oznailsbeautysupply.com.au
Carts that include Dangerous Goods Product:
Dangerous goods will be shipped by TNT and will have a separate shipment charge on top of your normal charge. If your cart includes a dangerous good item as well as a normal item, the normal item will be shipped through standard Aus Post. To have your normal item shipped with express Aus Post then please create a separate cart for the item and purchase them separately.
An email will be sent to you with your tracking number once your order has been processed. Orders are processed 1 to 2 business days after placing your order. Delivery times may incur delays during holiday periods or extreme weather events.
We advise to use a shipping address where someone is available to collect the parcel during business hours Monday-Friday. If no one is present at the time of delivery then the parcel may be taken to the nearest collection point and a collection card will be left for you.
If a parcel is returned to Oz Nails & Beauty Supply due to being unclaimed or because an incorrect or insufficient address was submitted, the customer will be responsible for the return charge of $10 and redelivery charge of $10 (charges will vary depending on shipping company prices). If the customer would prefer a refund then a fee of $10 for the return charges and $10 restocking fee will be deducted from the total order amount. Oz Nails & Beauty Supply is not responsible for unclaimed parcels or parcels that have had incorrect addresses submitted during the order. Oz Nails & Beauty Supply is also not responsible where if a parcel has been lost or stolen unless this occurred during transit. We provide tracking numbers and the status 'Delivered' will signify that the order has been successfully received.
Please ensure the address is correct when confirming your order to avoid any inconveniences. We may contact you before shipping your order out if the address has a drastic difference with what we have found. (examples: state to be different, post code to be different or address number does not exist.) Due to our volume of orders we may not contact you if there is an issue with your address and will just ship to the exact address given. Any issues that may arise afterwards we will not be liable for it.
To track parcels with Australia Post:
You will find your tracking number in your shipment confirmation email.
You can click on the tracking link in the email to take you to Australia Post's tracking portal or enter the number here:
