SILKSMOOTH - TWIN WAX HEATER - 500CC + 1000CC - Super Compact Dual Salon Station

Elevate your salon configuration with the ultimate multitasking solution: the Silksmooth Twin Wax Heater 500cc + 1000cc, now available at Oz Nails & Beauty Supply. Explicitly engineered for high-demand beauty environments and versatile salon setups, this dual-chamber workhorse allows you to heat two different waxes simultaneously. Featuring separate heating chambers in a super-compact design, it eliminates cross-contamination risks and service downtime, ensuring you are always ready for any full-body, facial, or custom combo wax service.

Features and Benefits:

Dual Heating Chambers ( $500\text{cc} + 1000\text{cc}$ ): Designed to hold different volume capacities concurrently—perfect for keeping a larger batch of body wax in the $1000\text{cc}$ well and a specialized facial/brow wax in the $500\text{cc}$ well.
Dual Removable Inserts Included: Comes fully equipped with two independent removable metal inner pots (one $500\text{cc}$ and one $1000\text{cc}$ ) featuring safety handles for easy lifting, quick pouring, and seamless cleanup.
Separate Temperature Controls: Outfitted with individual adjustable thermostat dials, enabling independent heat regulation for each chamber to suit various melting points.
Separate ON/OFF Rocker Switches: Bright red dual power switches give you complete operational control to turn off one side when not needed, conserving energy.
Super Compact Footprint: Specially structured to save maximum counter space on your beauty trolley while offering massive multi-waxing versatility.
12-Month Warranty: Built with professional-grade components designed to handle heavy-duty salon traffic day in and day out, fully backed by Oz Nails & Beauty Supply.

How to Use:

Place the Silksmooth Twin Wax Heater on a flat, heat-resistant surface and connect it to a power source.
Place loose wax beads or wax blocks into the respective $500\text{cc}$ or $1000\text{cc}$ removable inserts, or fit standard pre-packed wax tubs directly into the wells.
Switch on the independent red power buttons for the chambers you wish to use.
Turn the separate temperature regulators to 'MAX' to melt the wax quickly.
Once melted to a fluid, uniform texture, lower the thermostat dials to a comfortable, stable holding temperature.
Test the wax temperature on a small skin patch before treatment. Turn off and unplug the unit at the end of the day.

Frequently Asked Questions (FAQs):

Can I use only one side of the Silksmooth Twin Wax Heater at a time? Yes, because it features completely separate ON/OFF switches and independent temperature controls, you can operate just one chamber to save energy.
What inserts come included with this dual heater package? It includes two durable metal inserts with handles: one $500\text{cc}$ insert and one $1000\text{cc}$ insert.
Can I heat two entirely different brands or types of wax together? Absolutely. You can heat hard wax beads on one side and traditional strip wax or hot wax on the other without any issue.
How long does it take for both chambers to melt a full load of wax? Thanks to the high-performance heating core, the $500\text{cc}$ well takes around 10–15 minutes, while the $1000\text{cc}$ side takes about 20–25 minutes.
Does the unit come with a lid? Yes, it includes a sleek, custom-fitted hygienic cover to protect your saps from air dust and maintain uniform heat distribution when idle.
Can an 800g wax tub fit directly into the larger side? Yes, the $1000\text{cc}$ heating chamber is spacious enough to host direct-heating $800\text{g}$ wax tins without using the inner pot.
How do I clean the removable metal inserts? Turn off the unit while the pots are still warm, and wipe them clean using a soft disposable towel sprayed with a dedicated professional wax cleaner.
What does the red light indicator underneath the dials mean? The individual light indicators illuminate when the specific chamber is drawing power and warming up.
Where can I buy authentic Silksmooth salon equipment in Australia? You can safely purchase the genuine Silksmooth range online with fast nationwide shipping via Oz Nails & Beauty Supply.
Is there a warranty included with this dual wax station? Yes, it comes with a full 12-month professional warranty and dedicated customer service directly through Oz Nails & Beauty Supply.

Double your treatment speed and clear up counter space with the ultra-efficient Silksmooth Twin Wax Heater 500cc + 1000cc – available now at Oz Nails & Beauty Supply!

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.