SILKSMOOTH - DUAL DIGITAL WAX HEATER PROFESSIONAL - 500CC + 1000CC - Next-Gen Smart Multi-Waxing Station

Step into the future of advanced hair removal with the Silksmooth Dual Digital Wax Heater Professional 500cc + 1000cc, now available at Oz Nails & Beauty Supply. Engineered for high-end aesthetic clinics, busy salons, and tech-savvy beauty professionals, this state-of-the-art dual digital workstation brings smart automation to your waxing routine. Featuring a sleek, integrated digital control panel, independent dual chambers, and premium temperature accuracy, it allows you to melt and maintain two distinct wax types simultaneously with absolute touch-button control.

Features and Benefits:

Smart Dual Digital Control Panel: Replaces traditional analog dials with bright LED temperature displays, digital touch controls (Up/Down buttons), and smart temperature memory settings for precise thermal management.
Dual Volumetric Chambers ( $500\text{cc} + 1000\text{cc}$ ): Offers perfect versatile capacity. Keep large-batch strip or body wax hot in the $1000\text{cc}$ well, while dedicated facial, brow, or bikini hard wax stays perfectly melted in the $500\text{cc}$ well.
Two Removable Inserts Included: Comes complete with independent $500\text{cc}$ and $1000\text{cc}$ removable aluminum inner pots with insulated handles for safe lifting, quick formula swapping, and simple cleanup.
Independent Power & Temperature Controls: Separate power buttons and separate temperature settings mean you can heat one side while keeping the other completely turned off during quieter salon hours.
Dual Split Hygienic Lids: Features a smart, split-lid system that allows you to open only the side you are working with, trapping heat inside the idle chamber and protecting saps from airborne dust.
12-Month Professional Warranty: Crafted with highly durable, heat-resistant components engineered for heavy-duty daily salon traffic, backed by a 12-month warranty from Oz Nails & Beauty Supply.

How to Use:

Place the Silksmooth Professional Dual Digital Wax Heater on a clean, stable surface and connect it to a power outlet.
Fill the $500\text{cc}$ and $1000\text{cc}$ removable inserts with loose wax beads, blocks, or drop pre-packaged wax tins directly into the wells.
Tap the independent power buttons on the digital console to turn on your desired heating chambers.
Use the digital (+) and (-) buttons to adjust each chamber to its maximum melting temperature.
Once the wax reaches a perfectly fluid consistency, tap the buttons to lower the temperature to your clinic's preferred holding heat.
Verify the wax temperature on a small patch of skin before application. Turn off the power buttons and unplug the machine at the end of the day.

Frequently Asked Questions (FAQs):

What makes the digital version better than the standard Silksmooth twin heater? The digital model features an exact LED temperature display screen, precise touch-button settings, and a split-lid system that provides superior thermal accuracy and energy savings.
Does this digital package include inner pots? Yes, it includes two independent metal inserts with handles: one $500\text{cc}$ removable insert and one $1000\text{cc}$ removable insert.
Can an 800g wax tub fit directly inside the larger chamber? Yes, the $1000\text{cc}$ heating well is spacious enough to host standard $800\text{g}$ direct-heating tubs smoothly without using the metal insert.
Can I heat hard wax and strip wax at the same time? Absolutely. Because the chambers operate on completely independent digital circuits, you can run different wax types at two entirely different temperatures.
How long does it take for saps to melt completely? Driven by high-performance rapid heating technology, the $500\text{cc}$ chamber is ready in 10–12 minutes, while a full $1000\text{cc}$ chamber takes around 20–25 minutes.
Are the lids separate or attached? The machine features two separate split hygienic lids, allowing you to access one wax well while keeping the other safely covered.
How do I clean the digital console and outer body? Ensure the unit is completely unplugged and cool. Wipe down the plastic casing and the smooth digital panel using a damp microfiber cloth with a specialized equipment cleaner.
What do the heating indicators on the display mean? The integrated heating indicator lights flash when the machine is actively raising the temperature and stabilize once your target level is reached.
Where can I purchase authentic digital Silksmooth equipment? You can order this advanced digital model directly online with rapid Australia-wide shipping at Oz Nails & Beauty Supply.
What type of warranty protection comes with this smart unit? It features a comprehensive 12-month professional salon warranty managed directly by Oz Nails & Beauty Supply.

Upgrade your beauty clinic to the digital era and deliver elite hair removal services with the Silksmooth Dual Digital Wax Heater Professional 500cc + 1000cc – secure yours today at Oz Nails & Beauty Supply!

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.