HiLift - Velcro Roller HLV 20 - Green (6pcs) – Defined Bounce and Structured Volume

Take control of your style with the HiLift Velcro Roller HLV 20 in Green. These 20mm rollers are the perfect "small-medium" size, designed to create defined, bouncy curls and targeted volume for shorter to medium hair lengths. Now available at Oz Nails & Beauty Supply, these professional rollers bridge the gap between tight ringlets and soft waves, giving you the versatility to create everything from vintage pin-curl looks to modern textured bobs.

Features and Benefits:

Versatile 20mm Diameter: The HLV 20 is ideal for creating structured curls that have a natural "bounce." It’s also the perfect size for adding height at the crown for those with shorter layers.
Self-Gripping Precision: Featuring HiLift's premium velcro surface, these rollers grab the hair instantly and stay put. No pins, clips, or messy hair ties required—saving you time and effort.
Gentle, Heat-Free Styling: Skip the curling wand and protect your hair from heat damage. These rollers allow you to set your hair naturally or with a gentle blow-dry, maintaining the hair's moisture and elasticity.
Enhanced Airflow Ventilation: The hollow, ventilated core ensures that air circulates through the hair section. This leads to a faster drying time and a more durable "set" that won't fall flat halfway through the day.
Frizz-Reduction Technology: The velcro hooks help to keep the hair section taut and smooth as it dries, resulting in a polished, frizz-free finish with a healthy-looking shine.
Lightweight & Comfortable: Designed for professional use, these rollers are light enough to stay in the hair without pulling on the scalp, making them perfect for "wear-while-you-prep" styling.
Professional Grade: Get the same tools used in top Australian salons. Oz Nails & Beauty Supply guarantees 100% authentic HiLift products for the best styling results.

How to Use:

Preparation: Apply a light-hold mousse or setting spray to damp or dry hair to help the curl "memory."
Sectioning: Part your hair into small sections, ensuring the section is no wider than the 20mm roller.
Rolling: Place the HiLift HLV 20 Green Roller at the ends of the hair and roll smoothly toward the scalp. The velcro will secure the hair automatically.
Setting: Use a blow dryer on a low-to-medium heat setting for a few minutes to activate the curl.
Cooling: For a long-lasting set, let the rollers sit until the hair is completely cool (usually 10–15 minutes).
Finishing: Gently unroll. For a more structured look, leave the curls as they are. For a softer look, run your fingers through the hair to break up the sections.

FAQs:

What hair length is best for 20mm rollers? They are ideal for short to medium-length hair, or for creating tighter curls in long, layered hair.
Is this different from the 48mm Green roller? Yes! While both are green, the HLV 20 is much smaller (20mm) and designed for curls, whereas the HLV 48 is for jumbo volume. Always check the HLV number at Oz Nails & Beauty Supply.
Will they stay in my hair without clips? Yes, for most hair types. If you have very thick or heavy hair, you can use a small sectioning clip for extra peace of mind.
How many rollers come in a pack? You get 6 professional-grade green rollers per pack.
Can I use these for a vintage "Marilyn" look? Absolutely! This size is perfect for creating classic, structured vintage waves.
Do they cause breakage? No. HiLift velcro is high-quality and designed to release the hair smoothly if unrolled correctly.
How do I clean them? Simply comb out any hair and rinse in warm soapy water to remove styling product buildup.
Are these suitable for men's hair? Yes, they are excellent for adding texture and height to longer men's styles (like pompadours).
Can I use these on wet hair? It is best to use them on damp (80% dry) or dry hair for the most consistent results.
Where can I buy more HiLift sizes? The entire color-coded range is available right here at Oz Nails & Beauty Supply.

Create the perfect balance of bounce and volume. Order your HiLift Velcro Roller HLV 20 - Green today from Oz Nails & Beauty Supply!

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.