AURA TONERS HAIR COLOR CREAM - 9.16 Very Light Violet Ash Blonde: Ultimate Anti-Brass Salon-Grade Toning

Step into the realm of flawless, high-fashion blonde artistry with Aura Toners Hair Color Cream - 9.16 Very Light Violet Ash Blonde, proudly supplied by Oz Nails & Beauty Supply. Specially curated for elite salon colorists and hair stylists, this premium permanent hair coloring cream is the ultimate weapon against brassiness. It delivers a breathtakingly cool, clean, and multi-dimensional violet-ash blonde finish while keeping hair exceptionally healthy.

Features and Benefits:

Advanced Anti-Yellow & Anti-Orange Action: The 9.16 Very Light Violet Ash Blonde shade is meticulously engineered with dual-action violet and ash micro-pigments to neutralize stubborn yellow and brassy undertones on high-lift blondes.
Macadamia Seed Oil Nourishment: Infused with natural Macadamia Seed Oil, this formula intensely hydrates the hair shaft during the coloring process, leaving the hair incredibly soft, silky, and easy to detangle.
Ginseng Root Extract Protection: Contains potent Ginseng Root Extract to strengthen the hair's internal structure, providing vital protection against environmental stressors and structural hair breakage.
Long-Lasting Dynamic Cool Tones: Features a fade-resistant formula that locks intense violet-ash molecules deep into the cortex, ensuring a high-gloss, premium metallic luster that stays true for weeks.
Creamy, Stylist-Friendly Consistency: The smooth, rich cream base blends effortlessly with developers, ensuring perfect adhesion and precise placement for global toning, balayage, or highlight refinements.
Enhanced Scalp Comfort: Formulated with soothing botanical properties to significantly minimize scalp sensitivity, stinging, or redness during the professional toning process.

How to Use:

Patch Test First: Perform a standard skin allergy patch test 48 hours prior to application to ensure full compatibility.
The Perfect Mix: In a non-metallic bowl, mix the Aura Toners Hair Color Cream 9.16 with the appropriate professional cream developer. The standard mixing ratio is 1:1.5 for standard toning, or 1:2 for a sheerer, gloss-like finish.
Application Technique: Apply the mixture evenly onto damp or dry pre-lightened hair (ideally achieved at Level 9 or 10) using a professional tint brush.
Processing Time: Allow the color to develop for 10 to 25 minutes. Visually monitor the progression to prevent over-depositing the ash tones.
Rinse and Seal: Rinse the hair thoroughly with lukewarm water until the water runs clear. Cleanse with a professional post-color shampoo and lock in the cool tones with a nourishing conditioner from Oz Nails & Beauty Supply.

FAQs:

What kind of tone does Aura 9.16 produce? It produces a Very Light Violet Ash Blonde, blending a soft violet base (to eliminate yellow) with a cool ash undertone for a clean, silver-blonde result.
Do I need to mix this toner with a peroxide/developer? Yes, Aura is a professional permanent hair color system. The cream developer must be purchased separately at Oz Nails & Beauty Supply.
Can I use Aura 9.16 on unbleached dark hair? For the true violet-ash reflection to show, this product must be applied to pre-lightened, blonde hair canvases (Level 9 or higher).
How long will the cool violet-ash tone last? Depending on hair porosity and aftercare, the vibrant cool reflects typically last between 4 to 6 weeks before needing a refresh.
Is this product safe for compromised, bleached hair? Yes! Thanks to the deeply nourishing Macadamia Seed Oil and Ginseng Root Extract, it actively repairs and conditions the hair cuticles during development.
What is the standard professional mixing ratio for Aura 9.16? The standard recommended professional ratio is 1 part color cream to 1.5 parts developer (1:1.5).
Does Aura 9.16 cover grey hair? While Aura permanent colors offer excellent grey coverage, high-level tones like 9.16 are primarily designed to tone and neutralize pre-lightened blonde hair.
Is this toner recommended for home DIY use? Aura is a professional-grade salon product. It is highly recommended for individuals with professional hair coloring training to achieve precise color results.
How do I stop my violet-ash blonde from fading into brassiness? It is best to use color-safe, sulfate-free professional shampoos and silver/purple maintenance treatments available at Oz Nails & Beauty Supply.
Where can I purchase genuine Aura hair products in Australia? You can browse and buy the complete range of authentic Aura hair color creams, developers, and accessories online or in-store at Oz Nails & Beauty Supply.

Deliver the ultimate icy, brass-free blonde results that your clients crave with Aura Toners Hair Color Cream - 9.16 Very Light Violet Ash Blonde, now available at Oz Nails & Beauty Supply.

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.