AURA TONERS HAIR COLOR CREAM - 10.16 Very Light Plat.Viol Ash Blonde: The Elite Platinum Violet Ash Masterpiece

Unlock the absolute peak of icy blonde perfection with Aura Toners Hair Color Cream - 10.16 Very Light Plat.Viol Ash Blonde, proudly presented by Oz Nails & Beauty Supply. Designed meticulously for high-end salon colorists and master stylists, this professional permanent hair toner provides an elite solution for those looking to achieve a breathtaking, crystal-clear platinum finish with a sophisticated violet-ash undertone. Eliminate warm tones completely and deliver a pristine, high-fashion blonde.

Features and Benefits:

High-Definition Platinum Violet Ash Reflects: The 10.16 Very Light Plat.Viol Ash Blonde combines deep violet and cool ash micro-pigments on a Level 10 base, effortlessly neutralizing heavy yellow and brassy undertones for an incredibly clean, silver-platinum result.
Macadamia Seed Oil Conditioning: Formulated with rich Macadamia Seed Oil, it blankets porous, pre-lightened strands with deep moisture, enhancing hair elasticity and leaving it remarkably soft and touchable.
Ginseng Root Extract Defense: Infused with natural Ginseng Root Extract to reinforce internal disulfide bonds, promoting healthier hair structure and preventing breakage during professional color glossing.
Multi-Dimensional Metallic Gloss: Advanced dye technology ensures even distribution and optimal color anchoring, delivering a fade-resistant, ultra-reflective, ice-cool luster that stays vibrant for weeks.
Luxurious No-Drip Cream Formula: The smooth, creamy consistency ensures clean mixing and precise control, making it perfect for intricate professional techniques like root smudging, global toning, or balayage refining.
Scalp Comfort Guard: Infused with soothing agents that dramatically calm the scalp, minimizing any stinging or redness often associated with high-level blonde color treatments.

How to Use:

Allergy Test: Always perform a standard skin sensitivity patch test 48 hours before application to rule out any allergic reactions.
Mixing Ratio: In a non-metallic bowl, mix Aura Toners Hair Color Cream 10.16 with a low-volume professional cream developer. The industry-standard professional ratio is 1:1.5 for full pigment deposit or 1:2 for a sheer pastel-glaze result.
Application: Apply the mixture thoroughly and evenly onto damp or dry hair that has been pre-lightened to a clean Level 10 canvas using a professional tint brush.
Processing Time: Let the toner develop for 10 to 25 minutes. Visually monitor the hair every few minutes to achieve the ideal platinum balance without over-depositing.
Rinse and Protect: Rinse the hair thoroughly with lukewarm water until it runs clear. Wash with a professional color-protect shampoo and seal with an intensive restorative conditioner available at Oz Nails & Beauty Supply.

FAQs:

What type of shade is Aura 10.16? It is a Very Light Platinum Violet Ash Blonde, a high-level cool tone formulated to add intense silver-violet reflections while eliminating yellow brassiness.
Does this color cream require a peroxide/developer? Yes, Aura is a professional permanent coloring system. The cream peroxide/developer is required and sold separately at Oz Nails & Beauty Supply.
Can Aura 10.16 be used to lift natural dark brown hair? No, high-level toners like 10.16 do not lift dark hair. They are specifically formulated to tone and refine hair that has already been pre-lightened to a pale yellow level 10 canvas.
How long does the platinum violet ash tone stay in the hair? Depending on hair porosity and home care, the vivid cool reflects typically last between 4 to 6 weeks.
Is this product safe for fragile or over-processed blonde hair? Yes! Thanks to the soothing, restructuring properties of Macadamia Seed Oil and Ginseng Root Extract, it deeply conditions and protects fragile hair fibers.
What is the standard mixing ratio for the Aura 10.16 toner? The standard recommended professional ratio is 1 part color cream to 1.5 parts developer (1:1.5).
Does this toner provide grey coverage? High-level shades like 10.16 are optimized for neutralizing and glossing pre-lightened hair rather than blending or covering grey hair.
Can I use this product at home if I am not a professional? Aura is a professional salon-grade brand. It is highly recommended for individuals with formal hair coloring technical knowledge to guarantee accurate color results.
How do clients maintain an icy platinum violet ash blonde at home? It is highly recommended to wash with color-safe, sulfate-free shampoos and use specialized silver or purple masks found at Oz Nails & Beauty Supply.
Where can I purchase authentic Aura hair products in Australia? You can browse and buy the complete, 100% genuine range of Aura hair colors, developers, and premium salon furniture online or in-store at Oz Nails & Beauty Supply.

Elevate your blonde menu to ultra-luxury standards with Aura Toners Hair Color Cream - 10.16 Very Light Plat.Viol Ash Blonde, trusted by modern colorists for flawless icy results, now available at Oz Nails & Beauty Supply.

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.