AURA - HAIR COLOR CREAM - 5.13 LIGHT BROWN BEIGE - Sophisticated Cool-Toned Harmony

Bring the ultimate in refined, modern brunette tones to your salon with the Aura Hair Color Cream - 5.13 Light Brown Beige, available exclusively at Oz Nails & Beauty Supply. Meticulously developed for professional colorists who specialize in creating soft, multi-dimensional, and balanced hair colors, this permanent hair color cream is a must-have for your technical color bar. The 5.13 formula masterfully layers a level 5 light brown base with an ash primary undertone (.1) and a gold secondary undertone (.3), delivering a gorgeous, neutral-to-cool beige brunette finish that completely eliminates harsh orange or brassy reflections.

Features and Benefits:

Sleek Light Beige Brunette: Perfectly balances cool ash and soft gold pigments on a level 5 base, yielding a sophisticated, earthy light brown that looks incredibly natural and high-fashion.
Infused with Premium Macadamia Seed Oil: Re-lipidizes and deeply conditions the hair during chemical processing, wrapping each strand in essential nutrients to ensure a glossy, silky-smooth texture post-service.
Fortified with Ginseng Root Extract: Enhances internal hair bond strength and elasticity, shielding the cuticle from damage and ensuring the hair remains strong and resilient.
Scalp Comfort Formula: Infused with natural botanical extracts that boast anti-inflammatory and antiseptic properties, noticeably calming the scalp and reducing irritation or stinging for a comfortable salon experience.
Micro-Pigment Technology: High-performance, ultra-dense micro-pigments lock seamlessly into the hair matrix, providing outstanding fade-resistance and long-lasting color fidelity.
100% Reliable Grey Coverage: Evenly saturates stubborn white and grey hair, blending it seamlessly into a flawless, uniform light beige brown from roots to ends.

How to Use:

Perform a Patch Test: Conduct a standard mandatory skin allergy patch test 48 hours prior to full application. Wear professional salon protective gloves throughout the procedure.
Mix the Formula: In a clean, non-metallic bowl, blend 1 part Aura Hair Color Cream 5.13 with 1.5 parts of professional cream peroxide/developer (1:1.5 mixing ratio) until it creates a smooth, velvety paste.
Apply to Dry Hair: Divide the unwashed hair into precise sections. Using a professional tint brush, apply the color mixture evenly, starting from the roots or areas with the highest percentage of grey hair.
Processing Time: Let the color develop for 30 to 45 minutes, depending on the client’s hair texture, thickness, and standard salon guidelines for depth retention.
Rinse and Protect: Emulsify gently with warm water, rinse thoroughly until the water runs completely clear, and wash with a professional color-safe shampoo and conditioner to lock in the beige tones.

FAQs (Frequently Asked Questions):

What type of shade does Aura 5.13 deliver? It delivers a Light Brown Beige, which is a beautifully balanced level 5 light brown with cool ash (.1) and subtle gold (.3) undertones to create a neutral, non-brassy beige finish.
Can I buy the authentic Aura Hair Color Cream range at Oz Nails & Beauty Supply? Yes! The complete professional Aura permanent hair color line is fully stocked and available for fast shipping across Australia via Oz Nails & Beauty Supply.
Does this color cream come with a developer in the box? No, this product includes the permanent color cream tube only. The professional salon-grade cream developer must be purchased separately.
What is the recommended mixing ratio for Aura 5.13? The standard professional mixing ratio for the Aura hair color system is 1:1.5 (e.g., 50ml of color cream mixed with 75ml of cream developer).
What volume of developer should I use for excellent grey coverage? A 20 Vol (6%) developer is highly recommended for optimal pigment deposit and 100% uniform grey coverage.
Will this shade make my client's hair look red or orange? Not at all. The primary ash pigment (.1) in the 5.13 formula is engineered specifically to neutralize unwanted warm copper or orange undertones, keeping the light brown beautifully cool and beige.
How does Macadamia Seed Oil benefit the hair during application? It acts as a deeply nourishing agent that prevents the hair from drying out during the oxidation process, leaving it incredibly soft, smooth, and full of natural shine.
Is this product suitable for clients who usually get an itchy scalp from hair dye? Aura contains Ginseng Root Extract and soothing botanicals designed to calm the scalp and mitigate discomfort, though a preliminary patch test is still required.
Can I mix Aura 5.13 with other shades in the Aura line? Absolutely. Professional hair colorists can easily blend Aura shades together to customize unique tones for their clients, provided the overall 1:1.5 mixing ratio is followed.
How should I store the tube if I don’t use all of it? Ensure the cap is tightly screwed back onto the tube immediately after use to prevent oxygen from breaking down the pigments. Store it in a cool, dry place away from direct light.

Deliver impeccably balanced, non-brassy, and sophisticated neutral tones to your clients with Aura Hair Color Cream - 5.13 Light Brown Beige, available now at Oz Nails & Beauty Supply.

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.