TIR - DEHYDRATOR - Step 1: The Secret to Long-Lasting Adhesion

Achieve professional, lift-free results with TIR - DEHYDRATOR - Step 1 (15ml), the essential primer preparation available at Oz Nails & Beauty Supply. Designed to be the ultimate foundation for any nail enhancement, this professional-grade dehydrator works by instantly removing residual oils and moisture from the natural nail plate. Whether you are applying gel, acrylic, or soft gel tips, Step 1 ensures your work stays bonded and beautiful for weeks, making it an indispensable tool for every nail technician.

Features and Benefits:

Deep Dehydration: Effectively eliminates surface oils and moisture that are the primary causes of gel lifting and peeling.
Optimal pH Balancing: Prepares the nail surface by balancing its pH, creating the ideal environment for bonding agents to adhere.
Enhanced Longevity: Significantly extends the wear time of manicures, ensuring clients leave with a set that lasts up to 4 weeks or more.
Fast-Acting Air Dry Formula: No lamp needed! This formula evaporates almost instantly, allowing you to move quickly through your service.
Universal Compatibility: Works seamlessly with all professional nail systems, including TIR, OPI, and other leading brands at Oz Nails & Beauty Supply.
Precision Brush: Comes with a high-quality brush that allows for controlled application, ensuring the product stays on the nail and off the skin.
Professional Reliability: A trusted formula used by top salons across Australia to reduce "re-do" appointments caused by premature lifting.

How to Use:

Preparation: Perform a dry manicure. Gently buff the natural nail to remove shine and cleanse away dust.
Application: Apply a thin layer of TIR - DEHYDRATOR - Step 1 to the entire natural nail surface.
Wait: Allow the product to air dry for 5-10 seconds. The nail will appear matte/chalky once it is fully dehydrated.
Next Step: Follow immediately with TIR Step 2 (Primer/Bond) or your chosen base coat from Oz Nails & Beauty Supply.
Note: Avoid touching the nail after dehydration to prevent re-contaminating the surface with skin oils.

FAQs:

Why do I need a dehydrator? A dehydrator removes the natural oils and moisture that create a barrier between the nail and the product, preventing lifting.
Is Step 1 a primer? No, Step 1 is a dehydrator. For maximum adhesion, it is usually followed by a primer (Step 2) to act as a double-sided adhesive.
Do I need to cure this in an LED/UV lamp? No, TIR Dehydrator is an air-dry product and does not require a lamp.
Can I use this for a simple gel polish service? Absolutely! Using Step 1 before your base coat will drastically improve the lifespan of any gel polish.
What if I have very dry nails? You still need Step 1 to remove surface dust and any oils, but apply only one thin layer.
Does it have a strong smell? It has a typical professional nail product scent that dissipates very quickly once the product evaporates.
Can I use it on nail tips? It is designed for the natural nail plate only. Applying it to plastic tips is unnecessary and may damage the plastic.
How often should I replace the bottle? For hygiene and effectiveness, replace the bottle if the liquid becomes cloudy or if it has been open for more than 12 months.
Will it damage my natural nails? No, it only works on the surface layer of the nail and does not cause long-term damage when used correctly.
Where can I buy the TIR system in bulk? You can find the entire TIR range, including Step 1, at competitive prices at Oz Nails & Beauty Supply.

Ensure every manicure is built to last with TIR - DEHYDRATOR - Step 1. Shop now at Oz Nails & Beauty Supply and experience the professional difference in every set!

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.