Name: Aura - Toners Hair Color Cream - 12.11 Intense Ash
Brand: Aura
Price: 11.0 AUD
Availability: InStock

Aura - Toners Hair Color Cream - 12.11 Intense Ash

$13.00 $11.00 Save 15%

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AURA - TONERS HAIR COLOR CREAM - 12.11 INTENSE ASH - Professional Maximum High-Lift Anti-Brass Solution

Welcome to the ultimate solution for pure, ultra-cool blonde transformations without the raw warmth, with the Aura Toners Hair Color Cream - 12.11 Intense Ash, proudly supplied by Oz Nails & Beauty Supply. Specially engineered for professional hairdressers and colorists who require maximum lifting power combined with heavy-duty brass neutralization, this advanced formula operates as a Level 12 ultra-high lift permanent color cream. Loaded with a double concentration of cool ash (.11) micro-pigments, it simultaneously lifts natural hair pigments while ruthlessly crushing stubborn orange-yellow undertones to deliver a pristine, crystal-clear ice blonde canvas.

Features and Benefits:

Maximum High-Lift with Double Ash Power: The 12.11 shade combines an ultra-high lift base with an intensive double-ash (.11) reflect. It is designed to lift natural hair up to 4–5 levels while aggressively neutralizing raw warmth, eliminating the need for pre-bleaching on many natural bases.
Macadamia Seed Oil Conditioning: Heavily enriched with premium Macadamia Seed Oil to cushion, hydrate, and condition the hair shaft during the intense oxidation process, sealing the cuticles for a smooth, high-gloss, and soft finish.
Ginseng Root Extract Structural Shield: Infused with natural Ginseng Root Extract to reinforce internal protein disulphide bonds, preserving hair elasticity and preventing structural breakage during high-lift salon services.
Scalp Comfort Engineering: Formulated with active botanical extracts that provide natural anti-inflammatory and antiseptic benefits, actively reducing scalp tingling, prickling, or sensitivity during high-lift processing.
Smooth, No-Drip Consistency: Features a velvety, rich cream texture that blends effortlessly with high-volume developers, providing excellent adhesion and even saturation for global virgin applications, foil highlights, or balayage.
Economical 100ml Value Size: Available in a generous 100ml professional-size tube using a high-yield mixing ratio, helping salons reduce backbar overhead and boost service profits, readily available at Oz Nails & Beauty Supply.

How to Use:

Skin Sensitivity Test: Always perform a mandatory 48-hour skin allergy patch test prior to application to ensure full client safety and scalp compatibility.
The High-Lift Mix: In a non-metallic bowl, combine the Aura Toners Hair Color Cream 12.11 with the appropriate professional high-volume cream developer (typically 30 Vol. or 40 Vol.). Follow the standard high-lift mixing ratio of 1:2 (e.g., 50ml of color cream to 100ml of developer).
Application Technique: Apply the creamy mixture evenly to dry, unwashed hair using a professional tint brush. For virgin applications, apply to mid-lengths and ends first, then apply to the root area to guarantee a perfectly uniform lift.
Processing and Supervision: Let the formula develop for 35 to 50 minutes. Do not use artificial heat. Visually monitor the development closely throughout the cycle to track the level of lift and ash deposit.
Rinse and Lock: Rinse thoroughly with lukewarm water until it runs completely clear. Cleanse with a professional color-safe shampoo and lock in the icy tones with a moisture-rich conditioner available from Oz Nails & Beauty Supply.

FAQs (Frequently Asked Questions):

What is the primary function of Aura Toners Hair Color Cream 12.11? It is a professional ultra-high lift permanent color cream formulated to lift natural hair to a very light blonde level while intensely neutralizing strong orange-yellow brassiness with double ash pigments.
What does the "12.11" color code represent? The "12" represents the highest Ultra-High Lift Blonde depth level, while the ".11" indicates a double-loaded, high-intensity cool ash reflect designed for maximum warmth correction.
Does this product include a cream peroxide/developer? No, the 100ml tube contains only the permanent high-lift color cream. Developers must be purchased separately at Oz Nails & Beauty Supply.
What mixing ratio should be used for this high-lift shade? As part of the level 12 ultra-high lift series, it requires a high-lift mixing ratio of 1:2 (1 part color cream to 2 parts developer).
How long should I let the 12.11 shade process? The standard processing time is between 35 to 50 minutes, depending entirely on the hair's natural starting level and texture.
Can I use this product to lift hair that has been dyed dark brown? No, high-lift color creams are only effective on natural, virgin hair pigments. Color cannot lift existing artificial permanent hair dyes.
Is this product damaging to a client's hair? No, the formula is intensely enriched with Macadamia Seed Oil and Ginseng Root Extract to actively hydrate and protect the structural integrity of the hair fibers during processing.
Will this high-lift cream irritate the client's scalp? The inclusion of soothing botanical extracts with anti-inflammatory properties helps calm the scalp. However, a routine patch test is mandatory, and high-volume developers should be applied with care.
Can the 12.11 shade be used as a low-volume toner on freshly bleached hair? The 12.11 is an active high-lift product designed for virgin hair; using it as a standard toner on freshly bleached hair can result in an over-deposited, overly grey or blue tint due to high porosity.
Where can I purchase genuine Aura hair products in Australia? You can order the 12.11 Intense Ash shade and the rest of the professional collection online via Oz Nails & Beauty Supply with fast shipping options nationwide.

Achieve ultra-cool, clean, and crystal-clear ice blonde results with the Aura Toners Hair Color Cream 12.11, trusted for premium high-lift anti-brass precision, now available at Oz Nails & Beauty Supply.

Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.

1. Shipping Coverage

Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.

2. Order Processing Time

All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.

3. Shipping Methods

Australia Post: Most orders will be shipped via Australia Post.
TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).

4. Shipping Costs and Estimated Delivery Times

Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.

Standard Orders:
- Under $150:
  - Standard Shipping: $10 (2-8 business days)
  - Express Shipping: $15 (1-3 business days)
- From $150 to $300:
  - Standard Shipping: Free
  - Express Shipping: $15
- Over $300:
  - Standard Shipping: Free
  - Express Shipping: Free
Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
- An additional +$50 shipping fee applies.
- These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
- To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
Heavy or Oversized Items:
- Standard Shipping: An additional +$15 applies.
- Express Shipping: An additional +$25 applies.
- Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.

5. Important Information Regarding Delivery Address

Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.

6. Handling Returned, Undeliverable, or Lost Orders

Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
Refund Policy: If you request a refund for an order that was returned due to your error:
- For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
- If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
- Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
- Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
- Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
- Store Credit: We may offer store credit to encourage future purchases.
Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).

7. Order Tracking

You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.

8. Contact Us

If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.

9. Legal Notice

This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.