HiLift - Professional CARBON + ION - No.20
- Free express shipping over $300
- In stock, ready to ship
- Backordered, shipping soon
HiLift Professional CARBON + ION Comb No.20 – Excellence in Precision Cutting
Enter the realm of superior hairstyling with the HiLift Professional CARBON + ION Comb No.20, a premier tool available exclusively at Oz Nails & Beauty Supply. This cutting comb is engineered to meet the demands of professional hair stylists who seek precision, durability, and style in their daily operations. Whether in a salon or at home, this comb ensures your hair styling process is seamless and effective.
Features and Benefits:
- Carbon + Ion Technology: Infused with carbon fibers and tourmaline, this comb releases negative ions that reduce static, control frizz, and enhance the natural shine of hair.
- Heat Resistant: Withstands temperatures up to 230°C, making it ideal for use with heat styling tools without compromising its structural integrity.
- Durable and Lightweight: Built to be unbreakable, this comb combines strength with a lightweight design, ensuring ease of use and long-lasting performance.
- Ergonomic Design: Crafted for comfort and precision, the comb provides excellent control and ease of handling for accurate sectioning and cutting.
- Anti-Static Properties: Glides smoothly through hair, reducing tangles and minimizing breakage, enhancing client comfort and styling efficiency.
- Professional Quality: Endorsed by industry professionals, this comb delivers salon-worthy results in every use, making it a staple in hair styling tools.
How to Use:
- Start with dry or damp hair for optimal results.
- Use the comb to section hair precisely for cutting or styling.
- Glide through hair gently to detangle before cutting.
- Utilize alongside your preferred scissors or clippers for enhanced precision.
- When using heat tools, the comb assists in evenly distributing heat for a smooth finish.
FAQs:
- Is the HiLift CARBON + ION Comb No.20 suitable for all hair types? Yes, it works effectively on straight, curly, and wavy hair.
- Can it be used with heat styling tools? Absolutely, it is heat resistant up to 230°C, perfect for use with dryers and straighteners.
- Does the comb help reduce static and frizz? Yes, the ion technology actively works to reduce static and frizz.
- How durable is this comb? Constructed to be unbreakable, it offers long-lasting durability.
- Is this comb suitable for professional salon use? Yes, it is designed for professional applications and trusted by stylists.
- How do I clean the comb? Rinse with warm water or wipe with a damp cloth for easy maintenance.
- Does using the comb reduce hair breakage? Yes, its anti-static design minimizes tugging and reduces breakage.
- Can it be used for chemical treatments? Yes, it is ideal for use during coloring, perming, and straightening.
- How should I store the comb? Store in a cool, dry place to maintain its quality and effectiveness.
- Where can I purchase the HiLift CARBON + ION Comb No.20? Available at Oz Nails & Beauty Supply, both online and in-store, providing easy access to professional-grade styling tools.
Elevate your hairstyling capabilities with the HiLift Professional CARBON + ION Comb No.20, a tool that combines cutting-edge innovation with practical styling solutions, available exclusively at Oz Nails & Beauty Supply. Achieve stunning, salon-perfect results effortlessly every time.
Welcome to Oz Nails & Beauty Supply! We are committed to providing you with the best possible shopping and delivery experience. This policy provides detailed information about our shipping process, costs, and how we handle special situations to ensure your order arrives safely and on time.
1. Shipping Coverage
Oz Nails & Beauty Supply only ships within Australia. If you wish to ship outside Australia, please contact us here and provide the product information you wish to purchase (link and quantity), your preferred shipping method (express or standard), and your desired delivery address. We will assist you in creating an order with shipping costs after receiving a quote from the shipping carrier.
2. Order Processing Time
All orders will be processed within 1-3 business days. Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with a tracking number.
3. Shipping Methods
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Australia Post: Most orders will be shipped via Australia Post.
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TNT (Dangerous Goods): For products classified as "Dangerous Goods" such as Acetone, Alcohol in large quantities, we will use TNT's specialized shipping service to ensure safety and compliance.
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Delivery to PO Boxes and Parcel Lockers: We deliver to PO Boxes and Parcel Lockers. When using Parcel Lockers, please provide the street address of the Parcel Locker (note: dangerous goods cannot be delivered to Parcel Lockers).
4. Shipping Costs and Estimated Delivery Times
Estimated delivery times are calculated from the time the order is shipped, not from the time the order is placed.
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Standard Orders:
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Under $150:
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Standard Shipping: $10 (2-8 business days)
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Express Shipping: $15 (1-3 business days)
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From $150 to $300:
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Standard Shipping: Free
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Express Shipping: $15
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Over $300:
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Standard Shipping: Free
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Express Shipping: Free
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Dangerous Goods (e.g., Acetone, Alcohol, etc., in large quantities):
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An additional +$50 shipping fee applies.
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These products will be shipped separately via TNT. If your cart includes both dangerous goods and regular items, shipping fees will be calculated separately for each type. For example, if your cart contains 1 dangerous item and 1 regular item, the shipping fee will be $60 ($50 for dangerous goods and $10 for standard shipping).
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To ship regular items via Australia Post Express when dangerous goods are in the same order, please create a separate cart and purchase them separately. We encourage you to contact customer support if you have any questions about combining these product types in an order.
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Heavy or Oversized Items:
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Standard Shipping: An additional +$15 applies.
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Express Shipping: An additional +$25 applies.
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Products classified as heavy or oversized (weighing 1 gallon or more, or exceeding the courier's standard dimensions) will incur additional shipping costs beyond the initial shipping fee. If a heavy or oversized item is purchased individually, only the heavy or oversized item fee will apply, without any additional charges.
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Rural/Remote Areas: Delivery to rural or remote areas may take longer than standard estimates.
5. Important Information Regarding Delivery Address
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Customer Responsibility: You are responsible for providing an accurate and complete delivery address at the time of placing your order. This includes the correct house number, street name, apartment/unit number (if applicable), city, and postcode. Oz Nails & Beauty Supply recommends using an address where someone will be available to receive the parcel during business hours from Monday to Friday. If no one is available at the time of delivery, the parcel may be taken to the nearest collection point and a collection card will be left.
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Address Validation and Proactive Contact: To ensure your order is delivered successfully, we use an address validation system. If our system detects significant discrepancies or unclear information (e.g., different state, different postcode, or non-existent house number), we will attempt to contact you via email or phone to reconfirm the address before dispatching the order. However, due to the high volume of orders, this contact may not be possible in all cases. If we are unable to verify the address or do not receive a response from you, the order may be delayed or cancelled to prevent further issues.
6. Handling Returned, Undeliverable, or Lost Orders
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Causes and Responsibility: Orders may be returned (Return-to-Sender - RTS) if the recipient is unavailable, the address is incorrect/incomplete, or the recipient refuses the parcel. In these cases, Oz Nails & Beauty Supply will not be responsible for the original shipping cost.
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Return-to-Sender and Redelivery Fees: If a parcel is returned to Oz Nails & Beauty Supply due to customer error (e.g., incorrect address, recipient unavailable after multiple attempts, refusal to accept), you will be responsible for a Return-to-Sender (RTS) fee of $10 and a redelivery fee of $10. These fees may vary depending on the courier's policy at the time.
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Refund Policy: If you request a refund for an order that was returned due to your error:
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For refunds to the original payment method, a $10 Return-to-Sender fee, a $10 restocking fee, and any waived shipping fees (if applicable) will be deducted from the total refund amount.
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If you choose a refund in the form of store credit, you will be exempt from the $10 restocking fee, and we will cover the $10 Return-to-Sender fee. This store credit will be equivalent to the product value of your order, excluding the original shipping fee, and can be used for your next purchase.
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Lost or Stolen Parcels (After Delivery): Oz Nails & Beauty Supply is not responsible for parcels lost or stolen after the courier's tracking status confirms 'Delivered' successfully. However, we will assist you in filing a claim with the shipping carrier if there is evidence that the issue occurred during transit.
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Contact and Resolution Process: In the event your order is returned or encounters a delivery issue, we will contact you within 5 business days of receiving notification from the courier to discuss resolution options. These options may include:
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Redelivery to a new address: You may request redelivery to a corrected address. The redelivery fee will be quoted based on the actual cost from the courier.
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Showroom Pickup (Free): You may choose to pick up your order yourself from our showroom at 185-195 Ashley Street, Braybrook, Vic 3019. Our opening hours are: Monday to Saturday (9:00 AM - 5:30 PM), Sunday (10:00 AM - 5:30 PM). This option is free of charge.
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Refund: If you do not wish to receive the item again, we will offer a refund (with applicable deductions).
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Store Credit: We may offer store credit to encourage future purchases.
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Handling Unresponsive Orders: If we do not receive a response from you within 30 business days from our first contact regarding a returned order, the order will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee and coverage of the $10 Return-to-Sender fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with RTS and restocking fees deducted).
7. Order Tracking
You can track the status of your order using the tracking number provided in your shipping confirmation email. Please click on the tracking link in the email or visit the Australia Post tracking portal directly at https://auspost.com.au/mypost/track/#/search.
8. Contact Us
If you have any questions or require further assistance regarding our shipping policy, please contact us via 0449787907 or enquiry@oznailsbeautysupply.com.au. We are always happy to help.
9. Legal Notice
This shipping policy is developed in accordance with the provisions of the Australian Consumer Law (ACL) to ensure transparency and fairness in all transactions. Oz Nails & Beauty Supply is committed to complying with legal obligations related to delivery times, costs, and remedies for delayed, lost, or undeliverable goods.
