Store Pick Up

All orders for Pick Up will be packed during business hours: Monday to Saturday 9:00 AM to 5:30 PM and Sunday 10:00 AM to 5:30 PM.

We apologise in advance if the order is not ready for pick up after 24 hours. Please notify us either by replying to the order confirmation email or give us a text to 0449 787 907 to let us know if you are possibly in any rush for the order.

Please patiently wait for a confirmation email that specifies the order is READY FOR PICK UP before coming into the store. Please bring this email in as proof of order and for us to cross-check the order number.

Pick Up Location: 185-195 Ashley Street, Braybrook VIC 3019

Pick Up Hours:

  • Monday to Saturday: 9:00 AM - 5:30 PM

  • Sunday: 10:00 AM - 5:30 PM

If you would like to designate someone else to come and pick up the order for you, please reply to the confirmation email with the person's full name and have that person bring in the "Ready for Pick Up" email.

Uncollected Order Policy:

We will hold your order at our showroom for a maximum of 30 days from the date you receive your "Ready for Pick Up" confirmation email. In exceptional circumstances, and only upon special request from the customer, we may extend this holding period, but not exceeding 90 days in total.

If your order is not collected within the specified holding period, it will be considered unresolvable and will be restocked or disposed of according to Oz Nails & Beauty Supply's internal policy. In such cases, we will automatically process a refund in the form of store credit, as this offers you the most benefit (exemption from the $10 restocking fee). However, if you prefer a refund to your original payment method, it will be processed according to our original payment method refund policy (with applicable restocking fees deducted).

If you are unable to pick up your order, you may request to change your fulfillment method to shipping. This can be done by contacting us via email or phone. You can choose to have the order shipped individually (shipping fees will apply based on our standard shipping rates) or combined with a new order (if applicable, with shipping fees calculated for the combined shipment).

For any other further enquiries, please reply to the confirmation email or give us a text to 0449 787 907.


Alternatively, you can leave us a message on our contact us page