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Oz Nails and Beauty Supply’s Returns Policy
Thank you for choosing Oz Nails and Beauty Supply, while we believe that you will enjoy the products, we understand there are unexpected circumstances you might want to return an unwanted good to us.
As a part of our commitment to customers, we want you to love the products and we are happy to assist you with the returns. We encourage customers to read the conditions explained in detail below and see the condition applied to your situation, as we only accept the goods returned following the correct procedure.
Our Returns & Refunds Policy gives you 7 days to return or exchange an item purchased online with a valid receipt and the item is in accordance with our Returns Policy. We encourage customers to check the product as soon as it is delivered to you.
To be eligible for a refund or exchange, the products must be packed in the original, unmarked, unsealed packaging including any bonus item or documentation shipped with the products. If the item is returned unopened in the original box, our team will assess the condition of the item to decide whether to exchange it or offer you a refund based on the original method of payment excluding any shipping charges.
Change of Mind
If you no longer want the product, we can offer you a store credit with an equal price of the product so that you can use to purchase any different product in our store, provided that the enquiry:
- Is made within 7 days from the day when delivery couriers mark on the system the item is delivered to your address (for online order), or from the day of the purchase (in-store purchase); and
- You are able to provide us with proof of purchase; and
- The item is in saleable condition, that is unused with all original sealed packaging or tags attached where the product seal is not broken; and
- Goods are not in final sales (CLEARANCE).
Please note that the shipping cost will not be refunded, and our team is not responsible for the delivery cost of the item returned to us.
The following items will not be accepted for change of mind returns:
- Personalised, custom made and altered products
- Personal care products and bedding accessories.
To avoid the misuse and abuse of this policy, we refuse the item returned by the individuals that we identify as having an unreasonable or overly returning pattern.
Faulty, damaged, missing or incorrect colours.
While we always ensure our products leaving the warehouse in a brand new undamaged condition, we understand that during the delivery, it can arrive damaged or missing. Should that happen, we will provide you a refund or exchange, provided that:
- You notify us the damaged or missing item within 7 days (from the day it is noted delivered at your place by the delivery courier); and
- You provide the photos to prove the damages of items before sending them back to us.
We will reimburse shipping cost incurring when you return the item to us if it is found faulty. Oz Nails and Beauty Supply will gladly replace the item for you (if it is in stock), or refund you in full. When a returned product is found not faulty or damaged, a redelivery fee will be calculated to your delivery address and required to be paid by you prior to sending it back to you.
Colours provided on our website are for reference/guideline only. Due to the external factors such as lights, natural nail/hair colours, method you use the products, we cannot guarantee the colours in reality will match 100% with the online colour charts. If the item present a dramatical difference, our team will assess and determine if the item is eligible for an exchange or refund.
If you wish to return your product or have further question about the Returns Policy, please mail it to the following address: [email protected]
Our website address is: https://oznailsbeautysupply.com.au.
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