While we always ensure our products leaving the warehouse in a brand new undamaged condition, we understand that during the delivery, it can arrive damaged or missing. Should that happen, we will provide you a refund or exchange, provided that:
You notify us the damaged or missing item within 7 days (from the day it is noted delivered at your place by the delivery courier); and
You provide the photos to prove the damages of items before sending them back to us.
We will reimburse shipping cost incurring when you return the item to us if it is found faulty. Oz Nails and Beauty Supply will gladly replace the item for you (if it is in stock), or refund you in full. When a returned product is found not faulty or damaged, a redelivery fee will be calculated to your delivery address and required to be paid by you prior to sending it back to you.
Colours provided on our website are for reference/guideline only. Due to the external factors such as lights, natural nail/hair colours, method you use the products, we cannot guarantee the colours in reality will match 100% with the online colour charts. If the item present a dramatical difference, our team will assess and determine if the item is eligible for an exchange or refund.
If you wish to return your product or have further question about the Returns Policy, please mail it to the following address: [email protected]
Our website address is: https://oznailsbeautysupply.com.au.