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REFUND AND RETURN POLICIES
Thank you for choosing Oz Nails and Beauty Supply, while we believe that you will enjoy the products, we understand there are unexpected circumstances you might want to return an unwanted good to us.
As a part of our commitment to customers, we want you to love the products and we are happy to assist you with the returns. We encourage customers to read the conditions explained in detail below and see the condition applied to your situation, as we only accept the goods returned following the correct procedure.
Our Returns & Refunds Policy gives you 7 days to return or exchange an item purchased online with a valid receipt and the item is in accordance with our Returns Policy. We encourage customers to check the product as soon as it is delivered to you.
To be eligible for a refund or exchange, the products must be packed in the original, unmarked, sealed packaging including any bonus item or documentation shipped with the products. If the item is returned unopened in the original box, our team will assess the condition of the item to decide whether to exchange it or offer you a refund based on the original method of payment excluding any shipping charges.
Change of Mind
If you no longer want the product, we can offer you a store credit with an equal price of the product so that you can use to purchase any different product in our store, provided that the enquiry:
- Is made within 7 days from the day when delivery couriers mark on the system the item is delivered to your address (for online order), or from the day of the purchase (in-store purchase); and
- You are able to provide us with proof of purchase; and
- The item is in saleable condition, that is unused with all original sealed packaging or tags attached where the product seal is not broken; and
- Goods are not in final sales (CLEARANCE).
Please note that the shipping cost will not be refunded, and our team is not responsible for the delivery cost of the item returned to us.
The following items will not be accepted for change of mind returns:
- Personalised, custom made and altered products
- Personal care products and bedding accessories.
To avoid the misuse and abuse of this policy, we refuse the item returned by the individuals that we identify as having an unreasonable or overly returning pattern.
Faulty, damaged, missing or incorrect colours.
While we always ensure our products to leave the warehouse in a brand new undamaged condition, we understand that during the delivery, it can arrive damaged or missing. Should that happen, we will provide you a refund or exchange, provided that:
- You notify us the damaged or missing item within 7 days (from the day it is noted delivered at your place by the delivery courier); and
- You provide the photos to prove the damages of items before sending them back to us.
We will reimburse shipping cost incurring when you return the item to us if it is found faulty. Oz Nails and Beauty Supply will gladly replace the item for you (if it is in stock), or refund you in full. When a returned product is found not faulty or damaged, a redelivery fee will be calculated to your delivery address and required to be paid by you prior to sending it back to you.
Colours provided on our website are for reference/guideline only. Due to the external factors such as lights, natural nail/hair colours and the method you use the products, we cannot guarantee the colours in reality will match 100% with the online colour charts. If the item presents a dramatical difference, our team will assess and determine if the item is eligible for an exchange or refund.
If you wish to return your product or have further questions about the Return Policies, please mail it to the following address: [email protected]
We aim to make your order delivered to you as soon as possible.
We use Australia Post and TNT Express as our delivery partners. We do express delivery for all orders placed online with a flat rate of $10. When your order is +$300, you will be eligible for free shipping.
Express Post eParcel is the fastest delivery option for next day delivery after being dispatched (not including weekends). If your order is placed before the cut-off time 10AM on weekdays, your order will be dispatched the same day. All orders placed after 10AM on Friday will be rescheduled to Monday packing. All orders are aimed to leave the warehouse within 2 business days from the order date. Please note that this time frame also varies depending on the payment methods you make. For example, for all payments made via credit/master/visa cards, please allow time for the payment to be clear in our bank account – this process can take up to 2 business days. Once payments are clear, we will dispatch your order as soon as possible.
If your order is +$100 value, we advise you to purchase insurance to cover in case the items are missing or damaged during transit. That means if any item is damaged or missing during the transit, we will replace your item with a free of charge postage – providing that you adhere to the return policies mentioned above regarding the proof and notification within the timeframe.
IMPORTANT: We don’t take responsibility after orders without signature required that are lost or stolen once it has been delivered to the correct address or all the damages caused during transit if they are not covered with insurance.
With orders requiring a signature on receiving, if nobody is home, you will be notified about the location of the local post office to pick up at your convenience.
For Click & Collect
All Click and Collect orders will be ready within 2 days from the ordering time at our warehouse 42 McIntyre Rd, Sunshine North VIC 3020. Unless your order has any item out of stock, this process will take longer and we will notify you right away after we receive your order. During this time, unfortunately our warehouse is not open on weekends for click and collect orders. All orders placed on weekends will be ready to pick up on Monday. All orders can be held up to 1 month. If the orders are not picked up within one month, they will be transferred to store credit for customers’ next purchase.
Please note that customers are required to bring the physical ID along with the receipt and valid Master/Visa/Credit card upon collection to verify. We will not be able to give orders to unauthorised collectors if customers do not inform us in advance, or the collectors cannot show the physical ID of order’s owner. All orders cannot be picked up until customers receive the ready to pick up notification.
All orders are required to be collected between 11am and 4pm. No pick up orders are allowed to collect before or after this time.
ORDERS ARE NON-CANCELLABLE
Oz Nails and Beauty Supply policy is that orders placed are non-cancellable and the fees paid are non-refundable, unless otherwise stated by our warehouse (for example, items ordered are out of stock). In the event you refuse to accept delivery of an order, we will invoice you the fees due for that order as this does not constitute cancellation.